Legal Information

Article I: Basic Provisions

1.1. These General Terms and Conditions (hereinafter "GTC") govern the rights and obligations between the StayBEN platform (hereinafter "Provider") and the natural or legal person using the platform's services (hereinafter "User").

1.2. By accessing and using the StayBEN platform, the User unconditionally agrees to these GTC.

Article II: Scope of Service

2.1. The Provider operates the StayBEN cloud software (SaaS) designed to digitise communication between accommodation facilities and their guests, automate processes, and manage feedback.

2.2. The Provider reserves the right to modify, suspend, or discontinue any feature of the Service without prior notice.

Article III: Licence Agreement & Trial Period

3.1. The Provider grants the User a non-exclusive, non-transferable, time-limited licence to use the Service.

3.2. The User is entitled to a free trial period of 40 calendar days (hereinafter "Trial Period"). During the Trial Period, the User may cancel the Service at any time free of charge.

Article IV: Payment Terms

4.1. The Service is provided with a free Trial Period. After the Trial Period expires, continued use of the Service requires an active subscription as per the currently valid price list.

4.2. Payments are processed exclusively through a certified third-party payment gateway (Stripe). The Provider does not store any of the User's payment card details.

4.3. In the event of a payment delay, the Provider reserves the right to temporarily restrict or permanently cancel the User's access to the platform.

Article V: User Rights and Obligations

5.1. The User bears full legal responsibility for all content transmitted through the StayBEN platform.

5.2. The User agrees not to use the Service for distributing unsolicited messages (SPAM), malware, or any activity that violates applicable international laws.

Article VI: Limitation of Liability

6.1. The Service is provided on an "as is" basis. The Provider does not guarantee 100% availability and is not liable for technical outages caused by force majeure or subcontractors (e.g. cloud server failures).

6.2. The Provider bears no responsibility for the User's lost profits, damage to the accommodation facility's reputation, or any disputes arising between the User and their end customers (guests).

Article VII: Termination

7.1. The User may terminate the contractual relationship at any time via the "Delete Account" function in the admin interface. This action results in the irreversible deletion of all User data from the Provider's servers.

Article I: Introduction

1.1. The StayBEN platform (hereinafter "Controller") places the utmost importance on protecting the personal data of its Users and their end customers, in accordance with Regulation (EU) 2016/679 of the European Parliament and of the Council (GDPR).

Article II: Scope and Purpose of Data Processing

2.1. User data: The Controller processes the User's identification and contact details (email address, name of accommodation facility, billing information) for the purposes of fulfilling the contract, providing the Service, and maintaining the user account.

2.2. Guest data: The Controller acts as a Data Processor for guest data entered into the system by the User or the guests themselves. This data (primarily message content and feedback) is processed solely to ensure the functionality of the Service. The Controller never analyses this data for its own marketing purposes, nor shares it with third parties.

Article III: Subcontractors and Third-Party Processors

3.1. To ensure the smooth operation of the Service, the Controller uses vetted subcontractors that meet the highest security standards:

• Supabase — Database and cloud infrastructure provider (data encrypted at rest and in transit)
• Stripe — Payment processing provider (PCI-DSS certified)

Article IV: Data Retention

4.1. Personal data is retained only for the duration of active Service use. Upon account deletion by the User (via the deletion function), all data belonging to the User and their guests is permanently and irreversibly deleted from production databases without undue delay.

Article V: Rights of Data Subjects

5.1. Every User has the right, in accordance with applicable legislation, to:

• Request access to their personal data
• Request correction or completion of inaccurate data
• Exercise the "right to be forgotten" (right to erasure), which is fully automated directly within the platform's user interface
• Object to the processing of their data